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• Respecting and involving people who use services
• Care and welfare of people who use services
• Safeguarding people who use service from abuse
• Supporting workers
• Assessing and monitoring the quality of service provision

We are delighted to announce that all these standards were being met and that Berry Pomeroy was compliant with the regulation. Below is a summary of the CQC inspection.

Respecting and involving people who use services

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.

CQC’s judgement 

The provider was meeting this standard.

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Care and welfare of people who use services

People should get safe and appropriate care that meets their needs and supports their rights.

CQC’s judgement

The provider was meeting this standard.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

Safeguarding people who use service from abuse

People should be protected from abuse and staff should respect their human rights.

CQC’s judgement

The provider was meeting this standard.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Supporting workers

Staff should be properly trained and supervised, and have the chance to develop and improve their skills.

CQC’s judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Assessing and monitoring the quality of service provision

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care

CQC’s judgement

The provider was meeting this standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

What people told the inspectors

One person told us that if they had a problem, staff “See to it immediately”.

Another person told us that staff were “very helpful”.

Another person told us that “staff are wonderful”.

View the full CQC Report July 2014.

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We aim to provide a homely and welcoming environment for them to enjoy and continue to live with as much independence and freedom of choice as possible.

But don’t just take our word for it, here is what our Residents have to say…

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A new brochure and welcome pack for new Residents have also been produced, as well as a brand new website.

Tim Firth, Trustee said: “We are overwhelmed by the transformation of this Home and are delighted with its new look. Berry Pomeroy still provides the same high quality care for its Residents but this new look and feel has brightened up the bedrooms and the image of this Residential Care Home. We are excited about promoting the Home to prospective Residents with our new materials and website and we look forward to welcoming new Residents soon.”

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• Care and welfare of people who use services
• Cleanliness and infection control
• Safety and suitability of premises
• Staffing
• Complaints

We are delighted to announce that all these standards were being met and that Berry Pomeroy was compliant with the regulation. Below is a summary of the CQC inspection.

CQC looked at the personal care or treatment records of people who use the service, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. They talked with carers and / or family members and talked with staff.

People we spoke with told us, “The home is lovely,” and “The staff are very good. I have nothing to complain about.” We examined four care plans and spoke to people and staff. One person told us, “The food very good. I don’t like fish and I am always offered alternatives.” We found that care at the home was very person centred and ensured the welfare and safety of people.

The home employed a dedicated housekeeper and assistant as well as someone solely to do the laundry. As a result the home was cleaned to a high standard. We found that there were systems in place to maintain standards and minimise risk of infection.

We looked at the entire building in relation to its suitability and safety. The home was well designed and adapted to provide a safe and comfortable place for people to live and receive the support they required. There was also a well maintained level accessible garden for people to enjoy. Individual rooms were well decorated, comfortable and homely.

We spoke to staff who told us they felt well supported and ‘listened to.’ They told us they were encouraged and supported if they wanted to do more training. Staffing levels were generous and this was reflected in the high standards of all aspects of care provided at the home.

People at the home told us they would feel comfortable if they ever felt the need to complain. We saw a prominently displayed notice in the entrance hall explaining how to complain and were shown the complaints file.

View the full CQC report ›

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