Care Quality Commission (CQC) are the regulator of health and social care in England. They carried out a visit at Berry Pomeroy on 30 August 2013 and inspected the following essential standards:
- Care and welfare of people who use services
- Cleanliness and infection control
- Safety and suitability of premises
We are delighted to announce that all these standards were being met and that Berry Pomeroy was compliant with the regulation. Below is a summary of the CQC inspection.
CQC looked at the personal care or treatment records of people who use the service, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. They talked with carers and / or family members and talked with staff.
People we spoke with told us, “The home is lovely,” and “The staff are very good. I have nothing to complain about.” We examined four care plans and spoke to people and staff. One person told us, “The food very good. I don’t like fish and I am always offered alternatives.” We found that care at the home was very person centred and ensured the welfare and safety of people.
The home employed a dedicated housekeeper and assistant as well as someone solely to do the laundry. As a result the home was cleaned to a high standard. We found that there were systems in place to maintain standards and minimise risk of infection.
We looked at the entire building in relation to its suitability and safety. The home was well designed and adapted to provide a safe and comfortable place for people to live and receive the support they required. There was also a well maintained level accessible garden for people to enjoy. Individual rooms were well decorated, comfortable and homely.
We spoke to staff who told us they felt well supported and ‘listened to.’ They told us they were encouraged and supported if they wanted to do more training. Staffing levels were generous and this was reflected in the high standards of all aspects of care provided at the home.
People at the home told us they would feel comfortable if they ever felt the need to complain. We saw a prominently displayed notice in the entrance hall explaining how to complain and were shown the complaints file.